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Refund policy

Refund Policy

At Donimay, we strive to provide our customers with quality products and exceptional service. Should you encounter any issues with your purchase, we offer a clear and transparent refund policy.

 

Acceptance of Returns

We accept returns for items that are faulty, damaged, or not as described. To initiate a return, please contact us within 7 days of receiving your order.

 

Return Process

  1. Contact Customer Service: Before initiating a return, please contact our customer service team through our website or the in-app chat function to inform us of your order number, reason for return, and details of the item.
  2. Submit Return Request: Our customer service representative will guide you through the return request process and provide you with the return address and any other necessary instructions.
  3. Package the Item: Ensure that the item is in its original condition, including all accessories, packaging, and gifts (if any). Package the item securely to prevent damage during transit.
  4. Ship the Return: Use a trusted shipping method to send the return package to the provided address. Please retain the tracking number for your records.
  5. Return Inspection: Once we receive the return, we will inspect it to ensure it meets our return conditions. If approved, we will proceed with the refund process.
  6.  

Expected Refund Time

Once your return is approved, we aim to process the refund within 3-5 business days. The refund will be issued to the original payment method, and the exact time it takes to reflect in your account may depend on your bank or payment processor.

 

Contact Information

Should you have any questions or require further assistance with your return, please feel free to contact our customer service team:

We are committed to providing you with a satisfactory solution and addressing any concerns you may have.