Shipping Policy
At Donimay, we understand that receiving your purchase as quickly as possible is of utmost importance. We are committed to providing our customers with clear and transparent shipping policies to ensure a smooth and seamless shopping experience.
Expected Shipping Times
We aim to ship all orders within 3-7 business days after receiving payment confirmation. Please note that this is an estimated time frame and may vary depending on the availability of the product and the complexity of the customization.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to check the status of your shipment at any time.
Shipping Methods
We offer a variety of shipping methods to ensure that your order arrives safely and promptly. The available shipping options and their respective delivery timeframes may vary depending on your shipping destination. We will provide you with the available shipping options and estimated delivery timeframes during checkout.
Customs and Taxes
Please note that for international orders, customs and taxes may apply. These charges are determined by the customs office of the destination country and are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for more information.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with you and the shipping carrier to resolve the issue as quickly as possible. Please note that we cannot be responsible for packages that are lost or damaged due to incorrect or incomplete shipping addresses provided by the customer.
Returns and Refunds
If you need to return or exchange an item, please refer to our Return Policy for more information. Please note that shipping charges for returned items are the responsibility of the customer.
We hope that this Shipping Policy has provided you with the information you need to make an informed decision about your purchase. If you have any further questions or concerns, please do not hesitate to contact us.